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Next Generation Service Assurance
PG Next Generation Service Assurance transforms traditional network-centric fault management into an assurance solutio
n focused on customer service. The main purpose of the system is to enhance customer service pro-activeness capabilities. This is possible because the system allows early detection of network problems and the ability to predict and calculate customer service impact based on the service models from service catalog and inventory systems. The solution is capable of monitoring digital services based on complex value chains, and of aggregating information from partners’ systems and converged networks, including IT infrastructure, and fixed, mobile and cable access domains. Pro-activeness and reducing the time needed to resolve service incidents are the main benefits of the solution. They arise from its pre-integration with service catalog and service inventory systems. The service model and service topology information are crucial capabilities, enabling the system to take into account the different requirements that services may have of the underlying network, and to calculate and predict the customer service impact accurately.
Improving customer experience demands effective processing and monitoring of network metrics. Additionally, decision makers expect efficient presentation of reports supporting the right strategic network investment decisions. Growing traffic and the introduction of advanced monitoring technologies result in the urgent need to process huge amounts of data in near real time. PG Performance Management is a complex visualization, analysis and reporting tool designed for multi-vendor and multi-technology resources, and for service quality management. The product allows processing big data through Hadoop integration. PG Performance Management is integrated with the Elastic stack to expand service assurance capabilities, help improve customer experience and decrease capital and operational costs.
There is substantial value in the data that is stored in the various systems across the enterprise. The best business decisions require companies to derive meaning from the data, seeing the connections and distinguishing the important from not important. Competitive advantage demands companies make the best decisions now, not later this month, tomorrow or even an in an hour – now. PG specializes in the technical skills and industry knowledge to help companies design, build and implement world-class analytics solutions that enable quick, confident decisions that can improve performance, avoid accidents and boost profitability.mproving customer experience demands effective processing and monitoring of network metrics.